/* ============================================================
   RWS Repair Service System
   Palette drawn from the bench: silvered dial paper, heat-blued
   steel, 18ct gold and a ruby jewel accent.
   ============================================================ */

:root {
  --paper: #EFEDE6;
  --card: #FBFAF6;
  --ink: #1D2630;
  --blued: #23456B;
  --blued-deep: #162E4A;
  --gold: #A2803F;
  --gold-soft: #CBAD6E;
  --ruby: #8E2F3A;
  --line: #D9D3C4;
  --muted: #6E6A5E;
  --ok: #3E6B4F;
  --font-display: 'Marcellus', 'Times New Roman', serif;
  --font-body: 'Alegreya Sans', 'Segoe UI', Arial, sans-serif;
}

* { box-sizing: border-box; }

html { scroll-behavior: smooth; }
@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  *, *::before, *::after { animation: none !important; transition: none !important; }
}

body {
  margin: 0;
  background: var(--paper);
  color: var(--ink);
  font-family: var(--font-body);
  font-size: 17px;
  line-height: 1.55;
}

.wrap { max-width: 1080px; margin: 0 auto; padding: 0 22px; }
.main { min-height: 62vh; padding-bottom: 60px; }

h1, h2, h3 { font-family: var(--font-display); font-weight: 400; line-height: 1.15; color: var(--ink); }
h1 { font-size: 2.4rem; margin: 0.2em 0 0.4em; }
h2 { font-size: 1.6rem; margin: 1.6em 0 0.5em; }
h3 { font-size: 1.2rem; margin: 1.2em 0 0.4em; }

a { color: var(--blued); }
a:hover { color: var(--blued-deep); }

p { margin: 0.5em 0 1em; }

.eyebrow {
  font-size: 0.72rem;
  letter-spacing: 0.22em;
  text-transform: uppercase;
  color: var(--gold);
  font-weight: 700;
  margin: 0 0 0.6em;
}

/* ---------------------------------------------------- Header */

.site-head {
  background: var(--card);
  border-bottom: 1px solid var(--line);
}
.head-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  padding-top: 16px;
  padding-bottom: 16px;
  flex-wrap: wrap;
}
.brand { display: flex; align-items: center; gap: 12px; text-decoration: none; color: var(--ink); }
.brand-mark {
  width: 30px; height: 30px; border-radius: 50%;
  background: radial-gradient(circle at 50% 45%, var(--ruby) 0 34%, var(--gold) 36% 58%, var(--blued-deep) 60% 100%);
  box-shadow: inset 0 0 0 1px rgba(0,0,0,0.25);
}
.brand-text { font-family: var(--font-display); font-size: 1.25rem; letter-spacing: 0.06em; }
.brand-text em { font-style: normal; color: var(--gold); }

.site-nav { display: flex; align-items: center; gap: 20px; flex-wrap: wrap; }
.site-nav a {
  text-decoration: none;
  color: var(--ink);
  font-size: 0.94rem;
  letter-spacing: 0.03em;
  padding: 4px 0;
  border-bottom: 2px solid transparent;
}
.site-nav a:hover { color: var(--blued); }
.site-nav a.on { border-bottom-color: var(--gold); }
.nav-staff, .nav-out { color: var(--muted) !important; font-size: 0.85rem !important; }
.nav-user { color: var(--muted); font-size: 0.85rem; border-left: 1px solid var(--line); padding-left: 18px; }

/* ---------------------------------------------------- Footer */

.site-foot { border-top: 1px solid var(--line); background: var(--card); margin-top: 40px; }
.foot-inner { padding: 26px 22px; color: var(--muted); font-size: 0.9rem; }
.foot-small { font-size: 0.8rem; }

/* ---------------------------------------------------- Flash */

.flash {
  margin: 18px 0 0;
  padding: 12px 16px;
  border: 1px solid var(--line);
  background: var(--card);
  border-left: 4px solid var(--gold);
  font-size: 0.95rem;
}
.flash-success { border-left-color: var(--ok); }
.flash-error { border-left-color: var(--ruby); }

/* ---------------------------------------------------- Hero (public) */

.hero { padding: 64px 0 30px; max-width: 760px; }
.hero h1 { font-size: 2.9rem; }
.hero p.lede { font-size: 1.15rem; color: var(--muted); max-width: 620px; }

.jewel-rule {
  display: flex; align-items: center; gap: 0;
  margin: 26px 0;
}
.jewel-rule::before, .jewel-rule::after {
  content: ''; height: 1px; background: var(--line); flex: 1;
}
.jewel-rule span {
  width: 10px; height: 10px; border-radius: 50%;
  background: var(--ruby);
  box-shadow: 0 0 0 3px var(--gold-soft), 0 0 0 4px var(--card);
  margin: 0 14px;
}

.grid-3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; margin: 24px 0; }
.grid-2 { display: grid; grid-template-columns: repeat(2, 1fr); gap: 20px; }

.card {
  background: var(--card);
  border: 1px solid var(--line);
  padding: 22px 24px;
}
.card h3 { margin-top: 0; }
.card p { color: var(--muted); font-size: 0.95rem; margin-bottom: 0; }

.process-list { counter-reset: step; list-style: none; margin: 20px 0; padding: 0; }
.process-list li {
  counter-increment: step;
  position: relative;
  padding: 14px 0 14px 58px;
  border-bottom: 1px solid var(--line);
}
.process-list li::before {
  content: counter(step, decimal-leading-zero);
  position: absolute; left: 0; top: 12px;
  font-family: var(--font-display);
  font-size: 1.3rem;
  color: var(--gold);
}
.process-list strong { display: block; }
.process-list span { color: var(--muted); font-size: 0.95rem; }

/* ---------------------------------------------------- Buttons */

.btn {
  display: inline-block;
  background: var(--blued);
  color: #fff;
  border: 1px solid var(--blued-deep);
  padding: 11px 22px;
  font-family: var(--font-body);
  font-size: 0.95rem;
  font-weight: 500;
  letter-spacing: 0.04em;
  text-decoration: none;
  cursor: pointer;
}
.btn:hover { background: var(--blued-deep); color: #fff; }
.btn-gold { background: var(--gold); border-color: #8A6C33; color: #fff; }
.btn-gold:hover { background: #8A6C33; }
.btn-danger { background: var(--ruby); border-color: #6E232C; }
.btn-danger:hover { background: #6E232C; }
.btn-ghost { background: transparent; color: var(--blued); border: 1px solid var(--blued); }
.btn-ghost:hover { background: var(--blued); color: #fff; }
.btn-small { padding: 6px 12px; font-size: 0.85rem; }
.btn[disabled] { opacity: 0.5; cursor: not-allowed; }

:focus-visible { outline: 3px solid var(--gold-soft); outline-offset: 2px; }

/* ---------------------------------------------------- Forms */

form.stack { max-width: 720px; }
fieldset {
  border: 1px solid var(--line);
  background: var(--card);
  margin: 0 0 26px;
  padding: 22px 24px 26px;
}
legend {
  font-family: var(--font-display);
  font-size: 1.15rem;
  padding: 0 10px;
}
label {
  display: block;
  font-size: 0.74rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--muted);
  font-weight: 700;
  margin: 14px 0 5px;
}
input[type=text], input[type=email], input[type=tel], input[type=number],
input[type=date], input[type=password], select, textarea {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--line);
  background: #fff;
  font-family: var(--font-body);
  font-size: 1rem;
  color: var(--ink);
}
input:focus, select:focus, textarea:focus {
  outline: none;
  border-color: var(--blued);
  box-shadow: 0 0 0 3px rgba(35,69,107,0.15);
}
textarea { min-height: 110px; resize: vertical; }

.field-row { display: grid; grid-template-columns: 1fr 1fr; gap: 0 18px; }
.field-row-3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 0 18px; }

.hint { font-size: 0.85rem; color: var(--muted); margin: 4px 0 0; }
.req { color: var(--ruby); }

.reason-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  margin-top: 8px;
}
.reason-tile {
  display: flex; gap: 10px; align-items: flex-start;
  border: 1px solid var(--line);
  background: #fff;
  padding: 12px 14px;
  cursor: pointer;
}
.reason-tile:hover { border-color: var(--gold); }
.reason-tile input { margin-top: 4px; accent-color: var(--blued); }
.reason-tile strong { display: block; font-size: 0.95rem; font-weight: 700; }
.reason-tile small { color: var(--muted); font-size: 0.82rem; line-height: 1.35; }

.radio-row { display: flex; gap: 22px; margin-top: 6px; }
.radio-row label { display: flex; align-items: center; gap: 8px; text-transform: none; letter-spacing: 0; font-size: 0.98rem; font-weight: 500; color: var(--ink); margin: 0; }
.radio-row input { accent-color: var(--blued); }

.err-box {
  border: 1px solid var(--ruby);
  border-left-width: 4px;
  background: #FBF3F3;
  padding: 12px 16px;
  margin: 18px 0;
  font-size: 0.95rem;
}
.err-box ul { margin: 6px 0 0; padding-left: 18px; }

/* ---------------------------------------------------- Tracking timeline (the going train) */

.train { list-style: none; margin: 26px 0; padding: 0; position: relative; }
.train::before {
  content: '';
  position: absolute; left: 9px; top: 8px; bottom: 8px;
  width: 1px; background: var(--line);
}
.train li { position: relative; padding: 0 0 22px 40px; }
.train li:last-child { padding-bottom: 0; }
.train .dot {
  position: absolute; left: -1px; top: 2px;
  width: 21px; height: 21px; border-radius: 50%;
  background: var(--card);
  border: 1px solid var(--line);
}
.train li.done .dot {
  background: var(--blued);
  border-color: var(--gold);
  box-shadow: inset 0 0 0 2px var(--gold-soft);
}
.train li.done .dot::after {
  content: '';
  position: absolute; left: 5px; top: 6px;
  width: 9px; height: 4px;
  border-left: 2px solid #FBFAF6;
  border-bottom: 2px solid #FBFAF6;
  transform: rotate(-45deg);
}
.train li.now .dot {
  background: var(--ruby);
  border-color: var(--gold);
  box-shadow: inset 0 0 0 2px var(--gold-soft);
  animation: jewelPulse 2.4s ease-out infinite;
}
.train li.now .dot::after {
  content: '';
  position: absolute; left: 7px; top: 7px;
  width: 5px; height: 5px; border-radius: 50%;
  background: #FBFAF6;
}
.train strong { display: block; font-size: 1rem; }
.train li.now strong { color: var(--blued); }
.train time, .train span.note { display: block; color: var(--muted); font-size: 0.85rem; }

/* ---------------------------------------------------- Status pills */

.pill {
  display: inline-flex; align-items: center; gap: 7px;
  font-size: 0.72rem;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  font-weight: 700;
  padding: 5px 12px;
  border: 1px solid var(--line);
  background: #fff;
  white-space: nowrap;
}
.pill::before { content: ''; width: 8px; height: 8px; border-radius: 50%; background: var(--muted); }
.pill.st-new::before { background: var(--muted); }
.pill.st-transit::before { background: var(--gold); }
.pill.st-safe::before { background: var(--blued); }
.pill.st-inspect::before { background: #7A5FA0; }
.pill.st-work::before { background: var(--blued-deep); }
.pill.st-wait::before { background: var(--gold-soft); }
.pill.st-stop::before { background: var(--ruby); }
.pill.st-done::before { background: var(--ok); }
.pill.st-closed::before { background: #9AA0A6; }

/* ---------------------------------------------------- Tables */

table.list {
  width: 100%;
  border-collapse: collapse;
  background: var(--card);
  border: 1px solid var(--line);
  font-size: 0.95rem;
}
table.list th, table.list td {
  text-align: left;
  padding: 10px 14px;
  border-bottom: 1px solid var(--line);
  vertical-align: top;
}
table.list th {
  font-size: 0.72rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--muted);
  background: #F4F1E9;
}
table.list tr:last-child td { border-bottom: none; }
table.list tr:hover td { background: #F7F4EC; }
td.num, th.num { text-align: right; font-variant-numeric: tabular-nums; }

/* ---------------------------------------------------- Staff area */

.mode-staff { background: #ECEAE2; }
.mode-staff .main { padding-top: 8px; }

.page-top {
  display: flex; align-items: flex-end; justify-content: space-between;
  gap: 18px; flex-wrap: wrap; margin: 26px 0 18px;
}
.page-top h1 { margin: 0; font-size: 1.9rem; }
.page-top .actions { display: flex; gap: 10px; flex-wrap: wrap; }

.stat-row { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin: 18px 0 24px; }
.stat {
  background: var(--card); border: 1px solid var(--line);
  padding: 14px 16px;
}
.stat .n { font-family: var(--font-display); font-size: 1.7rem; display: block; }
.stat .l { font-size: 0.72rem; letter-spacing: 0.12em; text-transform: uppercase; color: var(--muted); font-weight: 700; }

.filter-bar { display: flex; gap: 10px; flex-wrap: wrap; margin: 0 0 16px; align-items: center; }
.filter-bar a {
  text-decoration: none; font-size: 0.85rem; color: var(--ink);
  border: 1px solid var(--line); background: var(--card); padding: 6px 12px;
}
.filter-bar a.on { background: var(--blued); border-color: var(--blued-deep); color: #fff; }
.filter-bar form { display: flex; gap: 8px; margin-left: auto; }
.filter-bar input[type=text] { width: 220px; padding: 7px 10px; }

/* Ticket page */

.ticket-head {
  background: var(--card); border: 1px solid var(--line);
  padding: 22px 24px; margin: 24px 0;
  display: flex; justify-content: space-between; gap: 20px; flex-wrap: wrap;
}
.ticket-head h1 { margin: 0 0 4px; font-size: 1.7rem; }
.ticket-head .meta { color: var(--muted); font-size: 0.92rem; }
.ticket-head .side { text-align: right; }

.panel {
  background: var(--card); border: 1px solid var(--line);
  padding: 20px 24px; margin: 0 0 22px;
}
.panel > h2 { margin: 0 0 14px; font-size: 1.25rem; padding-bottom: 10px; border-bottom: 1px solid var(--line); }
.panel .sub { color: var(--muted); font-size: 0.9rem; margin-top: -8px; }

.action-panel { border-left: 4px solid var(--gold); }
.action-panel .q {
  font-family: var(--font-display);
  font-size: 1.15rem;
  margin: 0 0 12px;
}
.action-panel form { margin: 0 0 8px; }
.choice-row { display: flex; gap: 12px; flex-wrap: wrap; margin: 10px 0; }

.kv { display: grid; grid-template-columns: 190px 1fr; gap: 6px 16px; font-size: 0.95rem; }
.kv dt { color: var(--muted); font-size: 0.78rem; letter-spacing: 0.1em; text-transform: uppercase; font-weight: 700; padding-top: 3px; }
.kv dd { margin: 0; }

.photo-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(130px, 1fr)); gap: 12px; margin: 10px 0; }
.photo-grid a { display: block; border: 1px solid var(--line); background: #fff; padding: 5px; }
.photo-grid img { width: 100%; height: 110px; object-fit: cover; display: block; }
.photo-grid .cap { font-size: 0.72rem; color: var(--muted); padding: 4px 2px 0; display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.stage-list { list-style: none; margin: 0; padding: 0; }
.stage-list li {
  display: flex; align-items: flex-start; gap: 14px;
  padding: 12px 0; border-bottom: 1px solid var(--line);
}
.stage-list li:last-child { border-bottom: none; }
.stage-list .s-dot { position: relative; width: 17px; height: 17px; border-radius: 50%; border: 1px solid var(--line); margin-top: 3px; flex: none; background: #fff; }
.stage-list li.s-done .s-dot { background: var(--blued); border-color: var(--gold); box-shadow: inset 0 0 0 1px var(--gold-soft); }
.stage-list li.s-done .s-dot::after {
  content: '';
  position: absolute; left: 4px; top: 4px;
  width: 7px; height: 3px;
  border-left: 2px solid #FBFAF6;
  border-bottom: 2px solid #FBFAF6;
  transform: rotate(-45deg);
}
.stage-list li.s-done .s-body strong { color: var(--blued); }
.stage-list li.s-now .s-dot { background: var(--ruby); border-color: var(--gold); animation: jewelPulse 2.4s ease-out infinite; }
.stage-list .s-body { flex: 1; }
.stage-list .s-body strong { display: block; }
.stage-list .s-body small { color: var(--muted); display: block; }
.stage-list form { display: inline; }
.stage-note { font-size: 0.9rem; color: var(--ink); background: #F4F1E9; border: 1px solid var(--line); padding: 6px 10px; margin-top: 6px; white-space: pre-wrap; }

.inline-form { display: flex; gap: 8px; flex-wrap: wrap; align-items: flex-end; }
.inline-form > div { flex: 1; min-width: 130px; }
.inline-form label { margin-top: 0; }

.tag { display: inline-block; font-size: 0.72rem; letter-spacing: 0.08em; text-transform: uppercase; font-weight: 700; padding: 3px 8px; border: 1px solid var(--line); background: #F4F1E9; color: var(--muted); }
.tag.warn { border-color: var(--gold); color: var(--gold); background: #FBF7EC; }
.tag.good { border-color: var(--ok); color: var(--ok); background: #F0F5F1; }
.tag.bad { border-color: var(--ruby); color: var(--ruby); background: #FBF3F3; }

.history { list-style: none; margin: 0; padding: 0; font-size: 0.92rem; }
.history li { padding: 9px 0; border-bottom: 1px solid var(--line); display: flex; gap: 14px; flex-wrap: wrap; }
.history li:last-child { border-bottom: none; }
.history time { color: var(--muted); white-space: nowrap; font-variant-numeric: tabular-nums; }
.history .h-note { color: var(--muted); }

.update-list { list-style: none; margin: 0; padding: 0; }
.update-list li { border: 1px solid var(--line); background: #fff; padding: 12px 16px; margin-bottom: 10px; }
.update-list strong { display: block; }
.update-list time { font-size: 0.8rem; color: var(--muted); }
.update-list p { margin: 6px 0 0; font-size: 0.95rem; white-space: pre-wrap; }

/* Quote box */

.quote-box { border: 1px solid var(--gold); background: #FBF8EF; padding: 18px 22px; margin: 14px 0; }
.quote-box .total { font-family: var(--font-display); font-size: 1.8rem; }
.quote-box table { width: 100%; border-collapse: collapse; margin: 10px 0; font-size: 0.95rem; }
.quote-box td { padding: 5px 0; border-bottom: 1px dotted var(--line); }
.quote-box td:last-child { text-align: right; font-variant-numeric: tabular-nums; }

/* Login */

.login-card { max-width: 420px; margin: 70px auto; background: var(--card); border: 1px solid var(--line); padding: 30px 34px 36px; }
.login-card h1 { font-size: 1.6rem; margin-top: 0; }

/* Confirmation */

.confirm-box { max-width: 680px; background: var(--card); border: 1px solid var(--line); border-top: 4px solid var(--gold); padding: 30px 34px; margin: 50px auto; }
.confirm-ref { font-family: var(--font-display); font-size: 2rem; letter-spacing: 0.05em; color: var(--blued); }

/* ---------------------------------------------------- Responsive */

@media (max-width: 860px) {
  .grid-3 { grid-template-columns: 1fr; }
  .grid-2 { grid-template-columns: 1fr; }
  .field-row, .field-row-3 { grid-template-columns: 1fr; }
  .reason-grid { grid-template-columns: 1fr; }
  .kv { grid-template-columns: 1fr; gap: 2px 0; }
  .kv dt { padding-top: 10px; }
  .hero { padding-top: 36px; }
  .hero h1 { font-size: 2.1rem; }
  .ticket-head .side { text-align: left; }
  table.list { display: block; overflow-x: auto; }
}

@media print {
  .site-head, .site-foot, .btn, form { display: none !important; }
  body { background: #fff; }
}

/* ---------------------------------------------------- Demo mode bar */

.demo-bar { background: var(--ink); border-bottom: 3px solid var(--gold); }
.demo-inner { display: flex; align-items: center; justify-content: space-between; gap: 18px; padding: 9px 0; color: #EFEDE6; font-size: 0.86rem; line-height: 1.45; }
.demo-inner strong { color: var(--gold-l, #CBAD6E); font-weight: 700; }
.demo-inner form { margin: 0; flex-shrink: 0; }
.demo-reset { background: #23456B; color: #fff; border: 1px solid #CBAD6E; padding: 6px 14px; font-family: inherit; font-size: 0.82rem; letter-spacing: 0.04em; cursor: pointer; }
.demo-reset:hover { background: #162E4A; }
.demo-cred { display: flex; gap: 10px; flex-wrap: wrap; margin: 14px 0 4px; }
.demo-cred form { flex: 1; min-width: 150px; }
.demo-cred button { width: 100%; }

@media (max-width: 860px) {
  .demo-inner { flex-direction: column; align-items: flex-start; gap: 8px; }
}

@media print {
  .demo-bar { display: none !important; }
}

/* ---------------------------------------------------- Profile link in nav */

.site-nav a.nav-user { font-weight: 700; }

/* ---------------------------------------------------- Visual polish */

@keyframes jewelPulse {
  0%   { outline: 0 solid rgba(142, 47, 58, 0.30); outline-offset: 0; }
  60%  { outline: 6px solid rgba(142, 47, 58, 0); outline-offset: 3px; }
  100% { outline: 0 solid rgba(142, 47, 58, 0); outline-offset: 0; }
}
@media (prefers-reduced-motion: reduce) {
  .train li.now .dot, .stage-list li.s-now .s-dot { animation: none; }
}

.panel, .ticket-head, .login-card, .confirm-box, .stat {
  box-shadow: 0 1px 0 rgba(29, 38, 48, 0.03), 0 14px 30px -24px rgba(29, 38, 48, 0.35);
}

.btn { transition: background 0.15s ease, transform 0.12s ease, box-shadow 0.15s ease; }
.btn:hover { transform: translateY(-1px); box-shadow: 0 6px 14px -8px rgba(29, 38, 48, 0.45); }
.btn:active { transform: translateY(0); box-shadow: none; }
.btn:focus-visible, a:focus-visible { outline: 2px solid var(--gold); outline-offset: 2px; }

input:focus, select:focus, textarea:focus {
  border-color: var(--blued);
  box-shadow: 0 0 0 3px rgba(35, 69, 107, 0.12);
  outline: none;
}

.filter-bar a { transition: background 0.12s ease, color 0.12s ease; }
.filter-bar a:hover { border-color: var(--blued); }

.photo-grid a { transition: border-color 0.12s ease, transform 0.12s ease; }
.photo-grid a:hover { border-color: var(--gold); transform: translateY(-2px); }

.stat { border-top: 3px solid var(--gold-soft); }

.train li.done strong { color: var(--blued); }